AV preventative maintenance
Four visits a year. Plus one during a real event.
Scheduled maintenance for the systems we installed. Every visit we check how it is running, clean the gear, update the software, look over the cables, and show your people how to run it.
4
Scheduled maintenance visits each year
1
Visit during a real event, every year
2–4 HRS
How long a visit takes, by system size
12 MO
First term
Gear we look after
The agreement covers the sound, video, lighting, and control systems we installed
The problem
Things break at the worst possible moment.
Without an agreement, the first person to spot a problem is whoever is at the controls when the room is full. That is the worst possible time to find out.
Small faults grow quietly
A loose plug, a fan clogged with dust, or software two years out of date does not warn you.
The people change
The person we trained on day one moves on. A year later nobody is sure how the room is meant to behave, so every odd thing turns into a phone call.
Waiting until it breaks puts you in line
If you only call when something is down, you are waiting behind everyone else who is also down.
The quarterly visit
What a technician actually does.
Four times a year, on dates you pick.
Every visit
- A full check of how the system is running.
- Cleaning the gear, the plugs, and the cabinets.
- Updating the software on every device that is connected.
- Checking cables and plugs, and swapping out the small parts that wear.
- A written note about anything that will need fixing or upgrading soon.
- A training refresher for whoever runs the room.
Also part of the agreement
- A lift, when one is needed. If your gear is hung too high for a ladder to reach safely, we arrange it, and the cost is built into your agreement’s price.
- A look at equipment we did not install. If there is time, we look over gear another company installed, check that it works, and tell you what shape it is in and whether the maker still supports it. Fixing it is priced separately.
- Scheduling around your year. Visits, training, and the event visit are booked around your own year, whether that is a budget year, a school year, or a program year. We go through the agreement with you before it renews.
The event visit
An empty room always passes the test.
A system can pass every check on a quiet Tuesday and still fall apart when every microphone is on, every seat is taken, and somebody goes off script. So once a year we are there during a real event, watching it work under real pressure and fixing things as they come up.
Who it is written for
One program, three versions.
What changes is who we train and which event we show up for.
Corporate
Training goes to facilities, IT, and the staff who run the rooms.
Event visit covers an all-hands, a board meeting, or a client-facing event.
Schools
Training goes to teachers, staff, and the AV or IT support team, on in-service days.
Event visit covers an assembly, graduation, concert, or athletic event.
Houses of worship
Training goes to staff and volunteers, booked around rehearsal times.
Event visit covers a live Sunday service or another primary gathering.
Between the visits
Things still break. Agreement holders get scheduled first.
If you hold an agreement, you also pay a lower hourly rate when we come out. If you run Q-SYS, we can also check your system remotely through Q-SYS Reflect if needed.
| Support tier | Target response |
|---|---|
| Standard support request | Next business day |
| Priority or system down | Same business day where possible |
| After hours or emergency dispatch | Dispatched and billed at current emergency service rates |
These are target response times written into the agreement, not guarantees
What agreement holders get
- A lower hourly rate for work outside the scheduled visits, plus travel.
- Money off future equipment purchases.
- Money off future projects and installations.
Rates and discounts are set in your agreement and quoted for your systems.
Boundaries
What the agreement does not cover.
Anything on this list can be added in writing, or quoted as separate work.
- Replacing hardware. New gear is quoted and billed separately.
- Fixing gear MediaNet AV did not install, beyond the look-over described above.
- Network support and cabling repairs.
- Adding to the system, or designing a new one. Those are quoted as projects.
- Electrical repairs.
- Damage from user error, misuse, water, fire, power surge, or anything else outside our control.
- Manufacturer warranties. Those run on the maker’s own terms. This agreement does not extend them or replace them.
What sets the price
Every plan is customized and priced for your systems. The price depends on the type of system, how long servicing takes, how far you are from our office, and whether we need a lift. Tell us what you have and we will quote it.
Coverage
Where we work.
We cover these three regions.
Stow, OH — Headquarters
Northeast Ohio
Stow · Cuyahoga Falls · Akron · Kent · Hudson · Twinsburg · Canton · Medina
Columbus, OH
Central Ohio
Columbus and the surrounding metro
Rochester, NY
Western New York
Rochester and the surrounding region.
Next step
Ready when your next project is.
Tell us what is installed and who has to run it. We will walk through the systems, tell you what a year of visits would cover, and price the agreement on your actual gear instead of a tier chart.
Stow, OH — Headquarters
We reply within one business day.